GreenNest AI lets users delete an account inside the app or request deletion without reinstalling the app. This page explains the current account-deletion process.
Effective
2026-07-24
Last updated
2026-08-09
1. In-app deletion path
If you still have access to your account, you can delete it directly from your GreenNest account settings.
- On mobile: open Account, expand the Danger zone, and use the Delete account flow.
- On web: open Account and use the Delete account flow that asks you to type DELETE before confirming.
The reset feature is different. Reset clears task history and scheduling preferences while keeping the account active. Delete account permanently removes the account and the related application records listed below.
2. External deletion request without reinstalling the app
If you cannot access the app, email support@greennest.ai and ask for account deletion.
Please contact GreenNest from the email address registered to your account where practical. If you write from another address or GreenNest cannot confidently identify the account, GreenNest may ask for additional verification before deleting the account.
GreenNest will also review identifiable support correspondence and applicable provider-held data that can reasonably be linked to you when handling a manual deletion request.
3. Export before deletion
If you want a copy of your account data, request an export before deletion or use the in-app export tools while you still have access to the account.
4. What account deletion removes
When you delete your account, GreenNest deletes the user account and associated application records, including:
- Home profile information.
- Completed-task history.
- Hidden-task records.
- Frequency overrides, schedule overrides, and schedule skips.
- Custom tasks.
- Adaptive schedule preferences.
- Email-delivery log records.
- Push-device token records.
- Refresh-token records, email-verification-token records, and seasonal-tip cache records.
Account deletion also removes GreenNest subscription and entitlement records associated with the account. GreenNest attempts to cancel linked Stripe or Google Play subscriptions before deleting local account records. You should confirm cancellation in the applicable provider's subscription-management service.
This in-app backend deletion flow removes the account and the associated GreenNest application data listed above. It does not automatically delete support correspondence stored outside the application database in the Namecheap Private Email mailbox.
GreenNest retains one separate, purpose-limited introductory-trial record after account deletion. It contains a keyed cryptographic fingerprint derived from the normalized account email, the key version, when the trial was consumed, and the source billing provider, but not the plain email address. GreenNest keeps this record for the life of the introductory-trial program only to prevent another introductory trial after deletion and registration with the same email address. This record does not restore account data or provide subscription access.
Stripe, Google Play, and other providers may retain transaction, subscription, payment, backup, security, or operational information under their own policies and legal obligations.
5. Timing
If you confirm deletion while signed in, the current deletion route processes the request as part of that confirmed account action.
GreenNest aims to complete verified emailed deletion requests within 30 days. GreenNest may request additional verification or follow-up information before completing a manual request, and GreenNest will confirm completion by email.
GreenNest does not promise immediate deletion from external provider backups, operational logs, or information that cannot reasonably be linked to you. Support correspondence is retained only as long as reasonably needed for support, security, legal, or operational purposes.